Your Privacy Is Our Responsibility

Section 1 Introduction & Scope

goo1 ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. When you register, log in, or use any service on goo1, you agree to this privacy policy.

This policy applies to our website goo1.bar and explains what personal information we collect, how we use and protect it, and what your rights are. By continuing to use our platform, you are considered to have agreed to the terms of this policy.

This privacy policy is an integral part of our Terms & Conditions. If you disagree with any part of this policy, please refrain from using our services. For any questions, contact us.

Section 2 What Information We Collect

goo1 collects only the information that is essential to provide our services and ensure security. We collect information in the following categories:

2.1 Information You Provide Directly

Information you provide yourself when you create an account or use our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Current address and national ID number (for verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay numbers
• Messages or complaints you send to customer support

2.2 Automatically Collected Information

Certain information is collected automatically when you use our platform:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, location, and session information
• Pages visited and gaming activity on our platform
• Cookie and local storage data

2.3 Information Received from Third Parties

We may sometimes receive information through legitimate third parties, such as payment processing providers or identity verification agencies. This information is used solely to confirm your identity and maintain financial security.

Section 3 Purpose of Data Use

goo1 uses your information only for specific and legitimate purposes. We use your information for the following reasons:

• Account Management: Creating, verifying, and securing your account, and ensuring proper login.
• Service Delivery: Providing gaming, betting, and other digital entertainment services.
• Financial Transactions: Processing deposits, withdrawals, and bonuses.
• Security & Fraud Prevention: Preventing unauthorized access, fraud, and money laundering.
• Age Verification: Ensuring services are provided only to users aged 21 or above.
• Customer Support: Resolving your complaints, questions, and issues.
• Platform Improvement: Improving the quality of our services and developing new features.
• Communication: Keeping you informed about important updates, security alerts, and policy changes.

We never use your information for marketing or unnecessary purposes without your permission.

Section 4 Data Protection Measures

We use the latest technology and methods to protect your personal information. goo1's security infrastructure is structured in the following layers:

4.1 Technical Protection

• SSL/TLS Encryption: All data transferred between your browser and our servers is protected through SSL encryption.
• Password Hashing: Your password is never stored in plain text; it is kept using strong cryptographic hashing methods.
• Firewall & Intrusion Detection: Our servers are continuously monitored by firewalls and cyber attack detection systems.
• Two-Factor Authentication: A two-layer security process is active when accessing your account.

4.2 Organisational Protection

• Our staff can view your information only when necessary and are bound by strict confidentiality agreements.
• Regular security audits and data protection reviews are conducted.
• A rapid response plan is in place in the event of a data breach.

Section 5 Data Sharing Policy

goo1 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted service providers who perform specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), IT infrastructure, and customer support. These partners are bound by strict data processing agreements and may use information only for contractual purposes.

5.2 Legal Obligations

We may be required to provide information to relevant authorities in response to a court order, a legitimate request from a government body, or as required by applicable law. This also applies to investigations into fraud or money laundering.

5.3 Business Changes

If there is a change to goo1's business structure (such as a merger or acquisition), your information may be transferred to the new entity. Even in such cases, the protections under this privacy policy will continue to apply.

Section 6 Cookies & Tracking Technology

goo1 uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

• Essential Cookies: These are necessary for the basic functioning of the platform — such as maintaining login sessions and keeping security features active.
• Functional Cookies: Help remember your preferences (such as language).
• Analytics Cookies: Used to understand how our services are being used, which helps us improve them.

You can control cookies by changing your browser settings. Please note that disabling cookies may affect the proper functioning of some platform features.

Section 7 Your Rights

As a user of the goo1 platform, you have the following rights regarding your personal information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will generally provide this information within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Contact our customer support team and we will make the necessary changes.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that some information may need to be retained for a specified period due to legal obligations, fraud prevention, or pending transactions.

7.4 Right to Object to Processing

You may object to your data being used for specific purposes (such as marketing communications). In such cases, we will stop that specific use.

7.5 Right to Close Your Account

You may request to close your goo1 account at any time. After your account is closed, your information will be retained only for the period required by legal obligations.

To exercise the above rights, contact us at [email protected] or through live chat.

Section 8 Data Retention Period

goo1 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for the period required by applicable law.
• Inactive Account Data: May be retained for a specified period after account closure to meet legal requirements.
• Customer Support Records: Retained for a defined period to ensure service quality and facilitate dispute resolution.

Once the retention period ends, we securely delete your information or anonymise it so it can no longer be linked to you.

Section 9 Protection of Minors

goo1 strictly provides services only to users aged 21 or above. We do not intentionally collect personal information from any minor. Age verification is required at the time of registration.

If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account. If you suspect that a child or minor known to you is using our platform, please contact us.

Section 10 International Data Transfers

goo1 primarily serves the Bangladesh market. However, our technical infrastructure may be located in various geographic locations. Where information is transferred internationally, we ensure that such transfers comply with international data protection standards and that your information remains adequately protected.

Section 11 Policy Changes & Updates

We may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• A clear notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised.

Continued use of the platform after the updated policy is published will be considered your agreement to the new policy. If you do not agree with the changes, you may close your account.

Section 12 Responsible Gaming & Data Protection

goo1 analyses information related to your gaming activity to ensure responsible gaming. This analysis is carried out for your protection — for example, to identify patterns of excessive gaming and to offer support where needed.

To learn more about responsible gaming, visit our Responsible Gaming page. There you will find information on setting limits, self-exclusion options, and available support.